betboo Privacy Policy

Introduction

betboo respects your right to privacy and is committed to handling your personal information responsibly, transparently, and in accordance with applicable Philippine law. This Policy applies to all personal data collected through the betboo website, mobile platform, customer support channels, and any other services operated under the betboo brand.

By registering for a betboo account or using any part of the betboo platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must not use the betboo platform.

Personal Data We Collect

betboo collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Account Data. When you create a betboo account, we collect your full legal name, date of birth, gender, nationality, residential address (including city, province, and postal code), email address, and mobile number. This information is required to verify your identity, create your account, and comply with KYC obligations.

2.2 Identity Verification (KYC) Documents. To comply with PAGCOR regulatory requirements and Philippine Anti-Money Laundering Act (AMLA) obligations, betboo collects copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys National ID), proof of address documents, and, where required, proof of payment method ownership. These documents are used solely for identity verification and regulatory compliance purposes.

2.3 Financial & Transaction Data. betboo collects records of all deposits, withdrawals, wagers, and bonus transactions associated with your account. We also collect payment method details necessary to process transactions, such as GCash mobile numbers, PayMaya account references, and bank account details. We do not store full credit or debit card numbers on our servers.

2.4 Usage & Technical Data. When you use the betboo platform, we automatically collect technical data including your IP address, device type and operating system, browser type and version, session duration, pages visited, games played, and clickstream data. This data is used to maintain platform security, detect fraud, and improve the user experience.

2.5 Communications Data. If you contact betboo's customer support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, for quality assurance, training, and dispute resolution purposes.

2.6 Responsible Gaming Data. If you use betboo's responsible gaming tools — such as deposit limits, session reminders, cooling-off periods, or self-exclusion — we record your preferences and the history of any restrictions applied to your account. This data is used to enforce your chosen limits and comply with responsible gaming obligations.

How We Use Your Personal Data

betboo uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your betboo account, including processing deposits and withdrawals, crediting bonuses, and communicating account-related information to you.
• Identity Verification & KYC: To verify your identity, confirm your age (21+), and comply with PAGCOR licensing requirements and Philippine AML regulations before activating your account or processing withdrawals.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the betboo platform. This includes automated monitoring of account activity and transaction patterns.
• Regulatory Compliance: To comply with our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any other applicable Philippine laws and regulations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through betboo's support channels.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the functionality, performance, and content of the betboo platform.
• Responsible Gaming: To enforce deposit limits, self-exclusion periods, and other responsible gaming measures you have activated on your account, and to identify patterns of play that may indicate problem gambling.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out of marketing communications at any time through your account settings.

Legal Basis for Processing

betboo processes your personal data on the following legal bases, as recognized under the Data Privacy Act of 2012 of the Philippines:

4.1 Contractual Necessity. Processing is necessary to perform the contract between you and betboo — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.

4.2 Legal Obligation. Processing is necessary to comply with betboo's legal obligations under PAGCOR regulations, the Anti-Money Laundering Act, and other applicable Philippine laws, including KYC verification and transaction reporting requirements.

4.3 Legitimate Interests. Processing is necessary for betboo's legitimate interests in preventing fraud, maintaining platform security, and improving our services, provided that these interests are not overridden by your rights and interests.

4.4 Consent. For certain types of processing — such as sending marketing communications or using non-essential cookies — betboo relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

betboo does not sell, rent, or trade your personal information to third parties. We may share your personal data only in the following limited circumstances:

5.1 Service Providers. betboo engages trusted third-party service providers to assist in operating the platform, including payment processors (such as GCash, PayMaya, and partner banks), identity verification providers, fraud detection services, and cloud infrastructure providers. These providers are contractually bound to process your data only on betboo's instructions and in accordance with applicable data protection law.

5.2 Regulatory Authorities. betboo may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive.

5.3 Law Enforcement. betboo may disclose personal data to law enforcement agencies where required to investigate or prevent fraud, money laundering, or other criminal activity, or where compelled to do so by a valid legal process.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of betboo's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

Cookies & Tracking Technologies

betboo uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the betboo website. We use the following types of cookies:

• Essential Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits. These cookies improve your experience but are not strictly necessary.
• Analytics Cookies: Used to collect aggregated, anonymized data about how Members use the betboo platform, including which pages are visited most frequently and where users encounter errors. This data helps betboo improve the platform.
• Security & Fraud Detection Cookies: Used to identify suspicious activity, detect multiple accounts from the same device, and protect the integrity of the betboo platform.

betboo does not use cookies to track your activity across third-party websites or to serve targeted advertising on external platforms. You can manage or delete cookies through your browser settings, though disabling essential cookies may affect your ability to use the betboo platform.

Data Retention

betboo retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, as required by the Anti-Money Laundering Act.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with AMLA and PAGCOR requirements.
• Support Communications: Retained for up to three (3) years following the resolution of the relevant inquiry or dispute.
• Marketing Consent Records: Retained for as long as you remain a betboo member, and for up to two (2) years following account closure.

When personal data is no longer required for any of the above purposes, betboo will securely delete or anonymize it in accordance with industry best practices.

Data Security

betboo implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and betboo's servers;
• Encryption of sensitive data at rest, including KYC documents and financial information;
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role;
• Regular security audits and penetration testing of the betboo platform;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While betboo takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your betboo account credentials and for notifying betboo immediately if you suspect unauthorized access to your account.

Your Data Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by betboo:

• Right to Be Informed: You have the right to be informed about how betboo collects and uses your personal data. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data betboo holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data betboo holds about you. You may update most account information directly through your betboo account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betboo's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to betboo's overriding legal obligations.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe betboo has violated your data privacy rights.

To exercise any of the above rights, please contact betboo's Data Protection Officer using the contact details provided in Section 12 of this Policy. betboo will respond to all data rights requests within thirty (30) days of receipt, in accordance with NPC guidelines.

Children & Minors

The betboo platform is strictly intended for individuals who are twenty-one (21) years of age or older. betboo does not knowingly collect personal data from individuals under the age of 21. If betboo becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be reviewed, and the matter will be handled in accordance with applicable Philippine law.

If you are a parent or guardian and believe that your child has registered on the betboo platform, please contact betboo's support team immediately so that appropriate action can be taken.

Updates to This Privacy Policy

betboo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, betboo will notify Members via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the betboo platform following the effective date of any update constitutes your acceptance of the revised Policy. betboo recommends that you review this Policy periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or betboo's data handling practices, you may contact betboo's Data Protection Officer through the following channels: